Returns & Exchanges Policy
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We check all items before shipping and ensure that they are in good condition before sending them.
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We only accept return/exchange if there's defect on your items.
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In case of the faulty/defective item upon receiving, please email us a snapshot of the defective item at info.mishina@gmail.com. And you're required to send back to us within 5 days of receiving the packages.
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For a faulty/defective item, we will send you a new one for replacement (depending on availability) at no extra cost OR issue a same value credit note for your next purchase.
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Returns item must be in brand new condition with original packaging, not worn/washed and purchased directly from our website.
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Please email us with the following to make a return & exchange (we will get back to you in 2-3 working days)
- Name:
- Address:
- Contact no.:
- Order Number:
- Item Name:
- Defect/Damage items snapshot (Photo):