Returns & Exchanges Policy

  • We check all items before shipping and ensure that they are in good condition before sending them.

  • We only accept return/exchange if there's defect on your items.

All nature stone are one of a kind, are unique and so sizes and shapes will vary. Please note that they are not considered defect.

  • In case of the faulty/defective item upon receiving, please email us a snapshot of the defective item at info.mishina@gmail.com. And you're required to send back to us within 5 days of receiving the packages.

  • For a faulty/defective item, we will send you a new one for replacement (depending on availability) at no extra cost OR issue a same value credit note for your next purchase.

  • Returns item must be in brand new condition with original packaging, not worn/washed and purchased directly from our website.

  • Please email us with the following to make a return & exchange (we will get back to you in 2-3 working days)

    • Name:
    • Address:
    • Contact no.:
    • Order Number:
    • Item Name:
    • Defect/Damage items snapshot (Photo):